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Contact Information

Provider Administrative Policy

Policy Date
January 2012
Revised/August 2014
Provider Type(s)
All Providers  


Our provider administrative policies contain information regarding claims submission, reimbursement, and other information in order to achieve an efficient relationship with our providers. These policies are not an authorization or explanation of benefits. Blue Cross of Idaho retains the right to add to, delete from and otherwise modify this policy in accordance with our provider contracts.

Blue Cross of Idaho works diligently on behalf of our members to develop contracting relationships with Idaho dental providers and Blue Cross Blue Shield dental affiliates (national Dental Grid).



Contact Information

Provider Contact Center for Dental Services

Hours: 8 a.m. - 5 p.m. MST (Monday, Tuesday, Thursday, Friday
8:30 a.m. - 5 p.m. MST (Wednesday)

Interactive voice response (IVR) provides instant answers 24/7 to your questions about claim status, eligibility, deductible status and predeterminations. The IVR system does not provide FEP claim status Information.

Type of Business Local Direct Toll-Free Fax
Pre-service benefits for Commercial and
FEP Lines of Business
208-286-3656 866-482-2250 208-363-8748
For the Hearing Impaired TTY - 800-223-3131
TDD - 800-377-1363

Post Service Claims

Submit secure on-line inquiries for post-service claims and predeterminations on the secure provider portal of our Web site at, using one of the two options below:

Option 1

  1. Log onto our secure Web site,
  2. Select Eligibility and Claims
  3. Select Claims, then search for the claim in question and view your claim
  4. If you have a question, select Provider Contact Center
  5. After typing your question, select Continue

With option 1, the form auto populates the appropriate member, provider and claim information. Simply type your question in teh notes field. The system will securely deliver your submission to a Customer Service Agent following HIPAA compliancy guidelines.

Option 2

  1. Log onto our secure Web site,
  2. Select Contact Us
  3. In the notes field type: your question, member name, member ID, DOS and claim number
  4. Select Continue

With option 2, the form auto populates your contact information based on your user name and password. The system securely delivers your submission to a Customer Service Agent following HIPAA compliancy guidelines.

Mailing Address
Blue Cross of Idaho
PO Box 7408
Boise, ID 83707

Automated System
Blue Cross of Idaho has an automated system that allows you to enter the extension of a provider relations representative or access a department directory by calling 208-286-3602 or 866-283-5723.

When the system asks for a specific extension, use the following contact information based on your geographic area.

Internal Provider Relations Representative - For questions about coding or contracting.

Counties: Benewah, Bonner, Boundary, Clearwater,
Idaho, Kootenai, Latah, Lewis, Nez Perce and
North Idaho, Washington and Montana

Leah Hulse CPC


P:  208-286-3602 Ext. 8326
L:   866-283-5723 Ext. 8326

F:  208-286-3575

Counties: Adams, Boise, Canyon, Elmore, Gem, Owyhee,
Payette, Valley and Washington
St. Alphonsus Health Systems Statewide and Oregon

Pam Roach CPC

P:  208-286-3602 Ext. 8306
L:   866-283-5723 Ext. 8306

F:  208-286-3556

Ada County
St. Lukes Health Systems Statewide

Heidi Lowman


P:  208-286-3602 Ext. 8304
L:   866-283-5723 Ext. 8304
F:  208-286-3558

Counties: Bannock, Bear Lake, Bingham, Blaine,
Bonneville, Butte, Camas, Caribou, Cassia, Clark,
Custer, Franklin, Freemont, Gooding, Jefferson,
Jerome, Lemhi, Lincoln, Madison, Minidoka, Oneida,
Power, Teton and Twin Falls
South Central, Southeastern and Eastern Idaho,
HCA, Nevada, Utah and Wyoming

Jenn Lucy


P:  208-286-3602 Ext. 8310
L:   866-283-5723 Ext. 8310

F:  208-286-3560

External Provider Relations Representatives - For questions about EDI plus, Direct Claims Entry and secure provider portal Web site training you may contact one of the following:

Counties: Adams, Benewah, Bonner, Boundary,
Clearwater, Idaho, Kootenai, Latah, Lewis,
Nez Perce, Shoshone, Valley and Washington
North Idaho, Montana, Oregon and Washington

Kathy Brock CPC-P


P:  208-286-3602 Ext. 8307
L:   866-283-5723 Ext. 8307

F:  208-286-3561

Cities: Eagle, Garden City, Kuna, Meridian, Star
Counties: Blaine, Butte, Camas, Cassia, Custer,
Elmore, Gooding, Jerome, Lemhi, Lincoln, Minidoka,
Owyhee and Twin Falls
South, South-Central Idaho and Nevada

Diane Mortensen CPC


P:  208-286-3602 Ext. 8308
L:   866-283-5723 Ext. 8308

F:  208-286-3562

Treasure Valley West - St. Lukes Health Systems
Cities: Boise
Counties: Boise, Canyon, Gem and Payette

Jamie Hunihan


P:  208-286-3602 Ext. 8309
L:   866-283-5723 Ext. 8309
F:  208-286-3563

Counties: Bannock, Bear Lake, Bingham, Bonneville,
Caribou, Clark, Franklin, Fremont, Jefferson, Madison,
Oneida, Power and Teton
Eastern Idaho, Wyoming and Utah

Angie McCormick


P:  208-286-3602 Ext. 7032
L:   866-283-5723 Ext. 7032

F:  208-331-7502

Provider Communications - Administrative Polices for Commercial, Medicare Advantage and Dental, Provider Alerts and Provder Web site communications.

Melissa Johnston                                                           


P:  208-286-3602 Ext. 8317
L:   866-283-5723 Ext. 8317

F:  208-286-3592

Provider Appeals Representative

Commercial and Dental                                                   

Debbie Gossage CPC


P:  208-286-3602 Ext. 8311
P:  866-283-5723 Ext. 8311

F:  208-286-3559

Commercial and Dental

Kathy Root CPC


P:  208-286-3602 Ext. 8315
P:  866-283-5723 Ext. 8315

F:  208-286-3581

Electronic Billing - For questions about billing errors and your Error and Acceptance Report, contact the help desk at:


Policy History

Date Action Reason
August 2014 Revised Removed free clearinghouse language
February 2014 Revised Updated Regions for External Reps
June 2013 Revised Updated Representative Regions
May 2013 Revised Update process for post-service claims
January 2013 Revised Added pre-service/post-service, updated PCC email address
August 2012 Revised Removed EDI contact phone numbers, replaced with email address.
April 2012 Revised Updated provider contact center phone number
March 2012 Revised Updated hours of operation and phone numbers.