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Get answers to your questions about True Blue Special Needs Plan (HMO SNP)

Ready to enroll in True Blue SNP?

Click the Enroll Now link below to go to the online enrollment, or call 888-495-2583 or TTY 800-377-1363. Our trained customer service representatives are available from 8 a.m. to 8 p.m., seven days a week, or fill out this contact request form to have Customer Service call you.

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Provider Search

Search for medical and dental providers, pharmacies and other True Blue network providers.

Find a Provider

Choosing a healthcare provider is one of the most important decisions in your life. We want to make it easy for you to decide on the True Blue Special Needs Plan.

Click the links below to get answers to your questions. If you need help, call us at 888-495-2583 or TTY 800-377-1363, between the hours of 8 a.m. to 8 p.m. seven days a week.

Questions and Answers

What is True Blue?

Blue Cross of Idaho is proud to offer the True Blue health Plan. True Blue provides coverage for Medicare A, B and D. Medicaid services such as long term services and supports (A and D waiver services) are expected to be added to the plan on June 1, 2014. We designed True Blue to address members' specific needs, and to provide members their own Care Manager to serve as a central point of contact.

Do I need to live in a certain part of the state?

True Blue is available in Ada, Adams, Bannock, Benewah, Bingham, Blaine, Boise, Bonner, Bonneville, Boundary, Canyon, Caribou, Cassia, Clark, Elmore, Fremont, Gem, Gooding, Jefferson, Jerome, Kootenai, Latah, Madison, Minidoka, Nez Perce, Oneida, Owyhee, Payette, Power, Shoshone, Twin Falls, Valley, and Washington counties. You must live in one of these areas to join the Plan.

What does True Blue cover?

True Blue covers all medically-necessary and preventive services covered under Medicare Part A and Part B and prescription drug coverage under Part D as well as additional services covered by Medicaid. True Blue also covers additional services over and above original Medicare/Medicaid, such as:

  • Care Coordination
  • Dental
  • Vision
  • Call-in 24 Hour Nurseline
  • Fitness Benefit

How do I qualify for True Blue coverage?

Full Benefit Dual Eligible beneficiaries who are enrolled in Medicare Parts A, B, D and Idaho Medicaid services. Beneficiaries must also be at least 21 years of age and enrolled in the State of Idaho Medicaid program. The enrollee must also be eligible for Medicare Part A, enrolled in Medicare Part B, and reside in the service area (see Do I need to live in a certain part of the state? above).

How do I know if my doctors are in the True Blue provider network?

Blue Cross of Idaho knows how important it is to see your doctor. That's why True Blue formed a State-wide network of doctors, dentists, specialists, and hospitals. For provider information, or to help locate your doctor or specialist, call Blue Cross of Idaho Customer service number at 1-888-495-2583. You can also use our website truebluesnp.com/providers to locate your doctor.

What happens if my doctors are not in the network?

Members can work with their Care Managers to find a provider within the True Blue network and develop a transition plan. Most providers are in Blue Cross of Idaho's True Blue Network. If you choose to go to a doctor outside of the network without a transition plan, you must pay for these services yourself.

How much will it cost me to join and get services with True Blue?

There is no cost to join. Network provided services and coverage are also provided at no cost to you. Members must maintain their eligibility for Medicaid in the State of Idaho, be entitled to Medicare Part A, and enrolled in Medicare Part B.
(Note: The fitness benefit requires a yearly cost-share of $50)

What is a Care Manager?

A Care Manager serves as the member’s central point of contact. Care Managers ensure a member receives the right care and information, while working directly with the member's family and healthcare provider. Care Managers are an essential part of the member's Care Team, a small group made up of the member, a designated family member, and physician.

How can I benefit from a Care Manager?

Care Managers work with you, your family and physician to ensure your healthcare needs are met in a timely, professional manner. Care Managers can also link you to community-based services, find specialists, and provide information on chronic health concerns, preventing illnesses and accidents, and trips to the doctor.

What if I don't like True Blue?

While we are confident that you will be very satisfied with the True Blue coverage, members can disenroll or enroll from True Blue on a monthly basis.

Can I receive information in my primary language?

True Blue provides interpreter services for those enrollees who do not speak English.

What coverage is provided for prescription drugs?

True Blue covers a full range of Part D Prescription medications as well as the full array of medications covered by Medicaid including over the counter drugs. Complete coverage information can be found by calling the Blue Cross of Idaho Customer service number or on the Blue Cross of Idaho website.

Where can I find more information and stay up-to-date on this plan?

More True Blue information can be obtained from the Blue Cross of Idaho website bcidaho.com/medicare. Interested parties may also call and speak to a Blue Cross Customer Representative a 1-888-495-2583.

2014 Tools, Resources & Other Information

Drug List (Formulary) & Prescription Drug Resources

Membership Information

Member Handbook

Summary of Benefits

Evidence of Coverage

Annual Notice of Change

Other Plan and Benefit Information

Medicare beneficiaries may enroll in Blue Cross of Idaho Medicare Advantage plans through the CMS Medicare Online Enrollment Center located at www.medicare.gov.

H1350_MK 14351 Approved 4-7-2014
Last updated 3-26-2014